Poor communication and unprofessionalism

I ordered my items with Temu on the 30th of August 2024, on the 9th of September 2024 the courier driver called me to say he was at my house but there is no one, I explained to him that I'm at work but my husband is home there's noway that there is no one because we having a shop his always at home, while I was explaining to him he hang on his phone on my ears and that was so rude and unprofessional, I called him back and he said he has left my destination he will come the next day, I call my husband and tell him, he was so surprised because he was at the gate that time, he then call the drive immediately but the driver said he is far away from Duduza then he explained to him that we are not staying at Duduza that's where we found out that he was at the wrong address he went to Duduza instead of Alberton, I call buffalo to report the matter but I hold for about an hour without and response, I whatsapp their number but only to find out there was no help too, I emailed their support number but still no one responded to me, on the 10th of September 2024 I received message from them that my parcel was sent back to the warehouse because no one was home and I have to pay again so that they can deliver my parcel, I emailed them again several times to ask how would I pay because their driver is the one who failed to get the right adress and he was rude on the phone when I and my husband were trying to give him the right direction, till today there's no response from all the WhatsApp and emails I sent to them and my parcels are still with them. Temu should get another courier company I will never order anything until they get the company whose having good communication skills with customers.