POOR AND VERY VERY BAD SERVICE TO CLIENTS

This is not a company but a **** , they do not care at all with clients their service is just very Bad . Since September 2024 I have been waiting for a driver to come and make a pick up for returns to Shein but till today u still have the returns at my home. I have contacting them on Email and every time the answer will be Wednesday or give us your track number to assist if not a consultant was assigned to you in 24 to 48 hours you will be contacted which is not happening . They cancelled my Track numbers for no reason with no attempt to call me or come and collect and they asked me to get new ones which I did with Shein but still nothing is happening no one is saying anything and their WhatsApp number there is always no one to respond to it . I want to know what must happen with the items that needs to go back because even Shein will always tell the same thing a relevant department was contacted with no solution or movement