Paying for re-delivery after first delivery never took place

Buffalo sent me an sms that the delivery attempt failed while there are 9 people in the house and nobody saw or heard a courier. The yard is wide open, so when we don't come out, the courier knocks on the door, this didn't happen. I stayed at home specifically to receive my parcel, but the courier never came and now I have to pay to have it delivered again. Trying to contact Buffalo via Whatsapp and Email is as easy as winning the Lotto. Wonder how many people has gotten ****** like this