Pathetic Unprofessional Service/****med

My nightmare began on 05/08/24,waited two days after receiving a call from the courier agent that my parcel will be collected same day, I waited in vain the entire day and the following, no one pitched, despite me trying to reach him via text and phone calls, NO response. On 7/8/24 my parcel was collected by another, (names and contact numbers known}. I then checked on the Buffalo App an hour later I could NOT pick up any records off my parcel, even later that day. This was very concerning, so I decided to call the 010 number, i tried explaining to the agent thinking they could contact the courier guy directly and it would be sorted but it did not work out like that, I then decided to wait as suggested by the first agent, to date N0 records of my garment logged on the system. I've been contacting them, every week thereafter. I tried explaining my dilemma to the agents despite me providing them with a return receipt number, courier guy's name, his mobile number together with the garment "barcode number" they wanted me to log another return receipt, i was going in circles and this was costing me every time I had to call. You cannot speak to a manager or team leader, they are always in a meeting. I've made several calls, even tried many times sending email to Support at Buffalo, you get a response, provide return receipt number, signed off WITHOUT an agent's name, not professional AT ALL. Shein could not assist and referred me back to the supplier, i feel let down by Shein. This is not my first order with them, they selected Buffalo as their service provider and could have escalated this directly with Buffallo's team leader or manager, surely they have a process in place instances like mine. Totally totally disappointed with the service I received, to date no one, wants to take accountability for my item, nor listen to my plea. To Buffallo it's probably like looking for a needle in a haystack but may i add all your individual clients like me are adding to your profit margin. Sadly my journey with Shein has come to an end, to me it seems as though i've been ****med.