PATHETIC SERVICE- WORST DISTRIBUTION ENTITY

WORST LOGISTICS SERVICE I HAVE EVER COME ACROSS. THE AGENTS SEEM AS THEY ONLY KNOW HOW TO READ A SCRIPT AND CANNOT ASSIST ANY FURTHER. I WAS TOLD ON THE 04 SEPTEMBER 2025 THAT MY ORDER WAS SCANNED INBOUND AND WIL BE DEFINITELY DELIVERED ON THE 05 SEPTEMBER 2025. I CALL IN TODAY: 1. THE FIRST CALL - THE AGENT WAS SO CLUELESS, I ASKED HER IF SHE CAN GET A SUPERVISOR TO ASSIST SHE REP**** SHE WILL SEND THEM A MESSAGE THEY DONT WORK TOGETHER, I THEN ASKED HER WHAT TIME WILL THE SUPERVISOR CONTACT ME, AND SHE REPLIES IS THERE ANYTHING ELSE I CAN HELP YOU WITH, AS IF MY QUESTION WAS NOT UNDERSTOOD.

2. SECOND CALL MADE, I AM TOLD THEY ASSISGNED A DRIVER AND THE DRIVER DID NOT GO AND PICK THE ORDER UP, AND THAT APPARENTLY THEY DONT KNOW WHY. I STATED THE URGENCY OF MY ORDER THAT I NEED THIS FOR MY CHILDS BIRTHDAY TOMORROW AND ITS AS IF ITS ONE OF THOSE THINGS. I EVER REQUESTED CAN I GO FETCH MY ORDER, APPARENTLY BUFFALO DOES NOT OFFER COLLECTIONS, LIKE REALLY IF YOU DONT HAVE A PROPER DESPATCH SYSTEM AND MY ORDER IS SITTING IN THE WAREHOUSE SINCE THE 3RD SEPTEMBER 2025, THEN ATLEAST ALLOW YOUR CUSTOMERS TO COLLECT THEIR ORDERS LIKE OTHER COMPANIES. WE WILL MAKE THE PROCESS EFFICIENT FOR YOU!

IF THERE WAS A STGAR NEGATIVE I WOULD GIVE YOU THIS. SHEIN SHOULD MOVE THEIR DELIVERY TO DPD LASER, I PLACED MY ORDER AFTER THE SHEIN ORDER, AND THIS ORDER WAS RECEIVED YESTERDAY. THEY HAD THE ORDERS DELIVERED AND COLLECTED AS SOON AS CUSTOMS CLEARED THE PARCEL AND NOT WAITED HOURS ON END, DELIVERY WAS DONE AS SOON AS THEY RECEIVED THE PARCEL IN THEIR WAREHOUSE. TAKE SOME TIPS!