Pathetic service from simpiwe Buffalo logistics delivery company.

I am currently waiting for my international order from shein, so i got an sms yesterday that my order will be delivered i see now nobody has called i called the Buffalo call center at 10.00am and rhe call was answered more than 2 hours later just after 12, the agent pick up the phone i tell them i have been on hold for more than 2 hours he doesn't say anything about that he just says tracking number in a eude manner doesn't even speak in English, i ask so you won't say anything about the hold time he say just give me the tracking number he says it will be delivered maybe by tomorrow i say what time as im still waiting he says today or tomorrow, i told him i have been waiting so long i need to know exactly when he says he can't tell ne, i asked for his surname he did not provide, i asked for the manager he asked why and he was arguing with me he said the managers are at the warehouse maybe Rene will call me but he is not sure . Im reporting this company for the ride service i was on hokd for 2 hours and i did get assistance regarding my query just a rude agent im waiting for my daughter's Christmas clothes since end of November 2022 delivery was promised 14 to 16 December, due to delivery company it will delay and this is the service i get t im so angry.