Pathetic service

I would like to formally lodge a complaint against one of your drivers, Hector, who was responsible for delivering my parcel today (5 November 2025).

As reflected in the attached screenshot, I clearly instructed the driver to leave my parcel at the gate, as I was walking back to the premises. Despite these instructions, he chose to leave with the parcel.

I also informed him that today is my last day at work as I’m going on and that I urgently needed to receive the parcel today. His actions caused unnecessary frustration and inconvenience, especially given the urgency of my situation.

72 hours later, still no positive feedback.

I request that you please:

Confirm when I’m going to receive .my parcel. Ensure drivers follow customer delivery instructions going forward to prevent similar incidents. Please treat this matter as urgent and confirm receipt of my complaint.