PATHETIC SERVICE

SO YOUR AGENT CONTACTED ME ONLY TO TELL ME THAT SHE CANT HELP I HAVE TO WAIT 3 DAYS FOR THE PARCEL. SHE ALSO SAID THAT YOU DONT HAVE THE DRIVERS DETAILS. SO WHAT EXACTLY DID THIS CALL BENEFIT ME?

27/05/2024 - The order is delivered by Brian Mkhwa****. We have detected possible concerns with the order,and we are investigating. Our feedback should be avaibale soon and shared with you. For convenient parcel tracking please click this link: https://www.buffaloex.co.za/track.html. - IT IS DAY 3 WHEN WILL I RECEIVE MY PACKAGE PLEASE. THIS IS REALLY RIDICULOUS! 72 HOURS YOU EVEN SAID THE DRIVER MIGHT DELIVER OVER THE WEEKEND AND STILL NOTHING!

IM NOT EVEN GETTING A RESPONSE ON THE EMAIL ADDRESS I WAS GIVEN TO MAIL THE COMPANY

SO THE TURN AROUND TIME WAS 72 HRS HAS LAPSED I SENT ANOTHER EMAIL TO

*** THE AGENT ADVISES ME THAT THEY ARE " not allowed to disclose the turn around time. " MIND YOU THIS IS A LOGISTICS COMPANY THAT WE SHOULD TRUST TO GET OUR PARCELS TO US SAFELY, THEY DO NOT HAVE THE DRIVERS PHONE NUMBER ONLY HIS NAME, AND MY REQUEST TO SPEAK TO A MANAGER IS BEING IGNORED

CAN A MANAGER PLEASE PHONE ME

Escalation Reference Number - BUF*** - I STILL AM NOT RECEIVING ANY JOY, YOUR AGENTS ARE RUDE AND HAVE NO IDEA WHAT IS HAPPENING, YOUR COMPANY DOESNT KNOW WHY THERE IS A DELAY IN THE DELIVERY, I MUST WAIT ANOTHER 48 HOURS TO BE ASSISTED ABOVE THE 72 HOURS THAT ALREADY HAS LAPSED, I GET TOLD THAT THERE IS NO UPDATE ON THE DELIVERY AND YOU GUYS ARE NOT SURE WHAT THE DELAY IS. MY QUERY CANNOT BE EXPIDITED AND A MANAGER CANNOT CALL ME OR I CANNOT SPEAK TO A MANAGER BECAUSE THE 48 HRS HASNT HAPSED. THIS IS ABSOULOUTLY PATHETIC I DONT EVEN KNOW WHAT ELSE TO SAY? TOMORROW IS A HOLIDAY WHICH MEANS I HAVE TO WAIT EVEN LONGER? WOW FOR SUCH A BIG COMPANY IT SEEMS THAT THE ONLY CONSISTANT THING IS THAT NOBODY KNOW ANYTHING! YOU ARE UNRELIABLE!!!!!!!!!!!!