Pathetic Service

I bought clothes from Temu in January which should have been delivered late January beginning of Feb. On the 25th of January I made online payment for the amount of R315 which is for order no BUFZA7PA13459YSYQ and on the 27th of January I made online payment for the amount of R354.45 which is for order no BUFZA7LA15037PMYQ, I should have received delivery for my clothes beginning of Feb 2025 and that never happened. I had to call them and follow up after there was no delivery and I was told their driver was hijacked and if I wanted a refund I must sent through pdf format proof of payment. On the 7th of Feb 2025 I sent them all the required documents and till today I have not received my refund no feedback as to what is happening regarding my refund. I called today on the on the 24th of Feb and I am told that their finance department does not want to accept the bank statement provided as proof of payment. This is an online purchase what other proof of payment that is in pdf format tldo they expect to get from me. They don't want a screen shot from me yet on their system they can clearly see that they have my money. I can't even reverse it as this is in online purchase. Since I called this money someone called me back a day I think her name is Alex, Tshepo team leader both I don't have their surnames or their email address the reason is that is against company policies they are not allowed to tell me their surname or provide me with their email address..now what type of company is this? They have my details and yet I am not allowed to know their surname they can only provide me with their names. Thus we get this type of pathetic service. I paid this company in January already and tomorrow a month later I have not received my money. When Alex called me thus morning she told me she is escalating my query to their finance department and promised to provide me with update before close of business today and guess what I am still waiting. Really this is not on this is not customer service. Companies like this should not be offering their services as they don't care about customers. Must I really really have to keep following up on my money. You did not deliver my clothes you should have made contact with me as your client to tell me this and them organize my refund but no you don't care. You even made this refund process so difficult for your client because you want them not to proceed with refund request and them keep their money. Honestly how many phone calls must I make to get my money back. For taking this long I should even charge u guys interest. If u think this is the only platform I am going to use make no mistake I will go on every social media platform and will also report your company as this is not treating customers fairly. I want my money back before close of business on Thursday. I have given you guys enough time to process my refund. Seis I hope I never deal with BUFFALO ever again. Learn to put yourself in your clients shoes and maybe you might start caring for your clients. Hopefully they will call me today still.