Pathetic service

Unreliable service. Parcel has been in receiving city 3 working days and failed to deliver. New promise every day that it will be delivered that day but then nothing happens. When I called customer care, no one can help you, no one can escalate to a manager and after being on a call for an hour and on hold, they cut of the call. Then the call goes through to a rating system from 1-4 where you can rate excellent 1 to unsatisfactory 4, but the system does not accept 4,3 or 2. Only when I pressed 1 did it go through.

All I expect is that they correct their mistake and recover the situation. They were unable to give me any information on my parcel other than the information that I can also access on the website tracking system. So what is the purpose of your call center?

This was not my first parcel with Buffalo but it was the first time that I have received such poor service