****- Pathetic Service!

Absolutely pathetic service from buffalo. I ordered in november, paid my customs and submitted my documents. My parcel showed detained by customs, when i called buffalo the agents cut my call or pretended they couldnt hear me. I was also told they dont know how long it will be detained, yet i kept telling the agent it shows detained awaiting documents. Did you guys submit the documents i uploaded more then 3 times. Eventually i escalated the call and a manager called back stating yes my docunents were not received. Im support at buffalo many times with my documents, i uploaded it in the link again and called back to escalate whether they submitted it to customs. Eventually now mid Jan i get an email from a customs clerk at BUFFalo asking me to apply for an importers code. I did this eventually got the code after running around, i was told my parcel was cleared NOW IT SAys shut out and Buffaloa rude call center agents just tells me well speak to your supplier after i asked her to speak to a manager she put me on mute And pretended she couldnt hear me. After dealing with other couriers i can say buffalo is by far the worst and staff are lazy or do not know what they are talking about . This is pathetic. My dhl order had the same issue it was resolved in a day and delivered the next day.