Pathetic poor service!

This morning I got an sms to say my package is out for delivery. There was said that Buffalo could not deliver my package and I should contact them. I tried how many times to phone them back. In fact I phoned the first time 10mins after they phoned me. AND I smsed the guy a few times aswell. I couldn't answer because I was busy driving on my way to work a.k.a the delivery address. And I'm pretty sure that the delivery guy was the 2nd car infront of me. The driver did not do any effort to just look to the right and see where ALL the cars are going in at, to notice he's at the wrong gate AND on top of it didn't follow the right address...it's as clear as daylight where the right place was, but it's just so much easier for the driver to say "he couldn't make the delivery" especially because that would have meant he would have had to actually drive in, go to reception etc, and since they probably get paid on the amount of deliveries they do a day, it was going to take up way too much of the driver's time, so he just rather said couldn't deliver. Thanks to that, my package Is sent back! Which I already paid for AND paid the tax on, upon the original price! All because of a greedy driver who couldn't even also just answer his phone.