Pathetic! *****ing my money and forcing to pay customs twice or threatening that I won’t get my package which I paid for!

I have a package coming through from china and I made the payment for the customs using their eft link on the website( peach payments) on 31 March as soon as I received the email to pay.. The money went off my account immediately. I have since called almost everyday and I’m on hold for 10:00 minutes as I type this right now with no answer and assistance it send me to rate the service! What service??? as I type this. They do not answer and when they do they say they are escalating. I have emailed proof of payment as well as sent it via WhatsApp and uploaded it. Nobody gets back to me. Today I see the status awaiting payment. Nobody can tell me why the payment is not being updated. If I do not pay taxes (which I have paid but they are not allocating it, the my package gets “destroyed” . Why must I pay again? N if I don’t I will lose all the money I paid to purchase the product and the fees I paid BUFFALO? Please get back to me I’m tired of this now. I won’t just lose money I am going to the ombudsman for this. I have seen on social media many people were forced to pay twice so that their packages weren’t sent back or “destroyed” what are you doing with our moneys? Please allocate it and give me my package which I bought and paid for and paid customs for