Pathetic Delivery Service and non existent response to whatsapp

On the 9th of June 2021 I received an SMS and the tracking details show that the shipment will be delivered only to see there is an update to say delivery could not be done. On 9th of June 2021 I contacted Buffalo via telephone with no luck, On 10th of June 2021 I started a whatsapp conversation with the whatsapp number they provided and there was no response all day. On 11th June 2021 I finally reached a contact centre agent who advised that they had power failures and delivery address needed to be confirmed delivery will be on Monday ; 14th June 2021.

Again today I check the tracking spoke to an agent at 09h24 and sent whatsapp messages with no success.

I eventually arranged to collect my items because obviously they do not care to deliver!!