Pathetic customer service, *********** service delivery

Absolutely pathetic service coming from Buffalo logistics! I believe my package was ****** and they don’t know how to recover it so they keep feeding me lies. In March I returned a big SHEIN order. A guy from buffalo picked up my order and it was over a month or two I kept calling them because I didn’t receive my refund from SHEIN. When I called shein they said they didn’t receive a package from buffalo and I should check with them. I spoke to 5 different people from buffalo logistics and they all said they will escalate the matter and mark it as urgent. It’s been almost 6 months and I keep hearing the same stories over and over. Now my order on SHEIN the application has closed. The one lady I spoke to said they are waiting for more returns to come through so they can ship everything one time but it’s been 6 months already. How are you not able to track an order at your warehouse ? Buffalo logistics you all speak so much of lies, we work hard for our money. You’ll need to set better procedures in place for security purposes!!!! The guy that picked up my order from buffalo didn’t even ask me to sign anything he just said he’s here to pick up a package. Buffalo how are you going to reimburse me for this inconvenience? This is your fault as you guys failed to send my package back to SHEIN for a refund.