Pathetic and unprofessional service from Buffalo International Logistics

I got an email and sms on 2 June 22 from Shein saying that my parcel could not be delivered due to miss-operation.

I called Buffalo office at 8 30 am on 3 June morning to query and the lady I spoke to told me that the driver could not find my address as it was incorrect. I gave her the address again (please note I had 3 deliveries from other reputed courier companies using the same address) and she said she will check and get back to me.

I offered to even fetch the parcel on the Friday but she said that it could not be located and will escalate the matter seeing that I need my parcel which contained an outfit I would like to wear on the Sunday (5 June 22).

She did not call back so I called around 12: 30 and spoke to another lady who told me that the driver of the parcel had a breakdown and could not deliver the parcel and it was returned and arranged to go with Fastway and will only be delivered next week.

I asked to speak to a Supervisor and the lady told me another story. I am very disappointed with the lack of customer service. An apology will not help me. I was given an email address for a Manager which did not work.

Seeing that it was the fault of Buffalo, the person should have arranged an overnight with Fastway just so I can get my outfit by Saturday. but no one wants to help me.

I called back today (8 June 22) only to find out that they did not arrange Fastway and tagged the parcel for client to pick up. THEY DID NOT CONTACT ME to confirm that they did locate the parcel and will allow me to fetch the parcel on the Friday. so how was I to know that I could. The last statement they made was that it was already dispatched with Fastway and it will be delivered next week which is this week. I waited for some communication whilst still trying the email address given to me for Renette Nightingale with no success.

The lady that spoke to me today says that she has escalated the matter yet again and can not move the tag from collection to courier. Now I do not know what to do as I have paid for my parcel and delivery in full and I am sitting with out a parcel and no assistance.