Parcel not picked up from 2024

I'VE BEEN CALLING BUFFALO FROM THE 30TH OF NOVEMBER 2024 FOR MY PARCEL TO BE PICKED UP FOR RETURN MY CASE HAS BEEN ESCALATED FOR THE 3RD TIME STILL THE DRIVER HAS NOT PITCHED TO PICK UP THE PARCEL, THEY TOLD ME SKYNET IS RESPONSIBLE FOR PICKING UP THE PARCEL KNOWING VERY WELL I DO NOT HAVE THE POWER TO CALL SKYNET AND ENQUIRE, THEY'RE FULL OF STORIES AND ITS NOT THE CUSTOMER'S FAULT THAT THEY'RE HAVING ISSUES WITH THEIR CONTRACT WITH SHEIN THEIR NUMBERS ARE WRITTEN THERE THAT WHEN U ENCOUNTERED PROBLEMS WITH YOUR PARCEL YOU SHOULD CONTACT THEM CAUSE THEY'RE RESPONSIBLE, THEY'RE *********** TO THE CORE, YOUR CASE WILL KEEP ON BEING ESCALATED WITH NO ACTION THAT'S WHAT THEY KNOW BEST.🤬🤬🤬