Parcel Not delivered but states it has been delivered.

I placed an order with Shein more than a month ago. Got a sms from Buffalo logistics that stated my parcel will be delivered on 20 May. Nobody called me or delivered the parcel at my gate or gave it to any neighbour/family member. Yet I received an email at 2pm that day stating the parcel has been delivered. I tried calling more that 4 different Buffalo telephone numbers. None of them exist anymore. I tried to whatsapp but no agent gets back to you and the chatbot is useless so that's a no go. I tried emailing to 2 different addresses but still nobody contacted me. I tried contacting Shein but their reply is if its lost contact the logistics provider. So in other words you order from Shein, my order was worth R1300, I paid the import taxes of R126. You think at least it will be delivered to the correct address given but nope nothing!! I have just lost R1450, all the items bought was for a school project for my daughter and now she will lose out big time. There is no way to claim lost items via Buffalo or Shein because no one gets back to you. This is very unfair and I hope this message will help someone else to not make the same mistake. DO NOT USE BUFFALO OR SHEIN!! You just loose out on your money plus all the time and efforts wasted on trying to make contact with Buffalo or Shein. BIG LESSON LEARNT!! DON'T MAKE THE SAME MISTAKE. Today is 27 May. After more than a week if endless ways of trying to make contact I just have to accept that my parcel is lost and I have wasted R1450 for nothing.