Parcel Missing for Over 3 Months – No Assistance from Buffalo

I am extremely disappointed with the service I have received from Buffalo Logistics.

On 21 May 2026, a Buffalo courier collected two parcels from me. I received WhatsApp confirmation that the parcels had been collected. However, only one parcel arrived at the warehouse. The second parcel has still not been received and remains unaccounted for.

I have been contacting Buffalo Logistics repeatedly for the past two months, trying to get assistance and find out what happened to my parcel, but I have received no proper assistance or satisfactory resolution.

I also contacted the courier who collected the parcels, Gift Msibi. He initially told me that he would check on the missing parcel. When I followed up with him the following day, he told me that he no longer worked for Buffalo Logistics. Shortly afterwards, he blocked me on both WhatsApp and calls.

I later contacted the same number from a different phone and found that the number was still active. I have screenshots of my communication with the courier as well as records of my attempts to contact Buffalo Logistics.

What concerns me most is that Buffalo confirmed that the parcel was collected, yet one of the parcels never reached the warehouse and has remained unaccounted for. Despite repeatedly contacting Buffalo Logistics for the past two months, I have still not received a proper explanation or resolution.

I am requesting a full investigation into what happened to my parcel, including the collection records, scan history and chain of custody from the time it was collected.

This has been extremely frustrating and unacceptable. I handed my parcel over to a courier representing Buffalo Logistics and I expect Buffalo to take responsibility for investigating what happened to it.

I hope Buffalo Logistics will finally take this matter seriously and provide a proper resolution.