Parcel missing

My parcel was supposed to be delivered yesterday they j was up the whole day waiting around 1 I was told my number is incorrect and address I must contact the courier company to collect my parcel. When did the guy I spoke too said the number and address were correct he will find out what is the problem and get back to me , he never did I contacted their email since yesterday no person got back to me , I sent email to support they didn’t get back to me when I call domestic support they say pick up is not available.