PARCEL IN TRANSIT-BUFFALO HAS NO MANAGERS OE TEAM LEADERS!!!!! URGEND REQUEST TO GET MORE CUSTOMER SERVICE TO THEIR STAFF>>>>>

Buffalo Logistics.....what can i say......we have an international parcel laying in the warehouse from the 9th of October. Phoning and sending proof of payments since the 9th and all pdf uploads gets rejected cause there is someone sitting in a chair pressing rejected and not doing their job. Since yesterday all team leaders has been in a meeting even when i phoned from 8am this morning getting through to whoever that said to me the calls get recorded. The parcel status stays on in transit cause of their lead time, but order we have placed on a Thursday arrived the next Monday Tuesday already. This is one of our BIGGEST customers parcels leaving on holiday on the 15th and i get told i will only receive this parcel next week cause of the lead time that i take as bull....!!!!! This order was placed on the 2nd of oct and now we need to loose a customer because Buffalo does not have managers or team leaders to help me sort this out!!!!!! Working with some Courier Companies since 2016 this is by FAR the worse service i have forever experienced from a courier company. THEY NEED MORE TRANING IN CUSTOMER SERVICE!!!!!!!!