Parcel Delivery

I am so angry and very disappointed by Buffalo and their customer service. My parcel was scheduled to be delivered on the 01 july and I rescheduled the delivery to Monday the 3rd of july, I was in communication with the driver all day yesterday, latter on the day I call the driver and ask about my parcel and he tells me that he does not have enough petrol to deliver my parcel. he went on to lie on the tracking app and says that I asked for a delivery reschedule which I did not.

The name of the driver who was suppose to deliver my parcel is Samkelwe and I have all the texts and call recordings between me and him. I need urgent assistance with and this matter.