Hellopeter
Share Your Experience
sB
shafeeka B

1 reviews | Active since Oct 2016

01 Apr 2024, 09:36

Parcel delay and no communication

I recently placed an order with Shein, and unfortunately, my experience has been nothing short of frustrating and disappointing for the first time ever. Despite placing my order a week ago, I have yet to receive my parcel, while others who ordered at the same time have already received theirs.

What's even more disheartening is the lack of responsiveness from Shein's logistics partner, Buffalo. Despite my repeated attempts to contact them for assistance, I have received no response, leaving me stranded with no information about the whereabouts of my order.

The absence of effective communication from Buffalo is truly concerning. As someone who urgently needs their parcel before the end of this week, the lack of progress and assistance is unacceptable.

Overall, this experience has severely tarnished my perception of Shein's reliability and customer service. I expected better from a company of their stature. I sincerely hope that they address these issues promptly and implement measures to prevent similar occurrences in the future.

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Replies (5)
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shafeeka B's update02 Apr 2024, 07:38
Reviewer Update
Still have not received any feedback from courier or the where abouts of my parcel and their online system is useless
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shafeeka B's update03 Apr 2024, 03:54
Reviewer Update
And still no feedback from the courier company at all and the last update on my profile was for. The 29th since then their has been no movement. They are not responding to my emails, I am kept hours and hours on the phone with no response from anyone at all this is the most useless courier company ever.
sB
shafeeka B's update04 Apr 2024, 05:27
Reviewer Update
I have been trying to get hold of this courier company for over a week already and no repsonse. I have been using so much of airtime being kept on hold waiting for someone to speak to and then being cut off after that. I have sent emails with no response. I have sent messages on the watsapp number provided and asked to soeak to live agent not once is a live agent available it so funny that the agents are always busy all the time the whole day actually. Worst service ever that I have experienced with you guys so far. No one has even bothered to repsond to my hello Peter complaints that I have loaded either.
sB
shafeeka B's update05 Apr 2024, 05:03
Reviewer Update
Buffalo very disappointing service thus far I have been trying to get hold of them but no repsonse, I have sent emails with no feedback, their watsapp number is useless when asked to speak to live agent their is no agent. It like one is being ignored honestly it is now the 5th and I still have not received my order yet customs was paid on time and I spent alot of money on my order and customers. When is delivery taking place?
sB
shafeeka B's update05 Apr 2024, 11:49
Reviewer Update
Was on the phone for about half an hour today trying to get hold of Buffalo logistic but no response tried the watsapp number but no body replies. Tried to email but no body responds I am highly upset now....