Palesa Leotlela from finance is giving me run around about my own money!!! And does not even respond to the mails!!!!!!

Anyone who has been doing online purchases would tell you that there is no PROOF OF PAYMENT for that... the only way you can prove that you have made a payment is by presenting a bank statement that shows that the money did indeed go out. I ordered stuff from Shein which they said they were hijacked and now I need my money back coz I did not get the stuff I ordered. I am being given run arounds with MY OWN MONEY!!!! That I worked hard for. How is it difficult to just give me my money back... where would I get the energy to call useless call center every damn day and waste my time and energy if this wasn't my money. That's is a lot of money and on top of that you can't even get hold of the finance department, they do not reply to emails at all and when you ask to be transferred to them they make you hold for so many hours until the call drops. All I want is my money back. If Palesa is not able to do that, give me someone else who will help!!!!