OVER DUE DELIVERY

Never ever have i experience such!!!

My package was due for delivery on the 5th December 2022, till this day am sitting without it and having to repurchase items that i have purchased because of they inconvenience.

I purchased items from SHEIN for my daughters prom that was on the 8th December 2022 as well as Christmas clothes for the kids, i paid over R3000 just for the items as if that was not enough Buffalo charged me R682 for tax invoice, which i paid because i needed the items. I have tried sending Buffalo emails, WhatsApp and even called their customer service line numerous times, their Agents are rude and unable to provide assistance, I spoke to a guy by the name of Anele and he was clueless and when i asked for reference of the call, he dropped the line. i then called in again and got through to lady by the name of Judy, who explained that they're experiencing some delays and because i had sent through complain email she will escalate to dispatch which will then dispatch my package to CPT within 48hrs and that was on the 7th Dec when she logged the dispatch of which she asked me to track the package after 48hrs to see if it would have arrived in their offices in Cape town and provided me with her personal email add to directly contact her. i tracked and i received the same results as before, i then sent her an email of which she responded with an automated response to say they experiencing delays, i kept sending her emails to no success and i called again and got a lady by the name of Jane and i explained everything to her and she didn't even bother to try and assist me, she told me she will transfer me to Judy and i was holding to be transferred for over 30min till the line disconnected. when one calls they hold to get an agent for more that 50 min only to get an agent that is clueless.

i have already spent so much money repurchasing items for prom and the 16th (reconciliation day) for the kids and i still have not received my package. I will not ever purchase from SHEIN again while they still using Buffalo's services.