Order Not received

I place an order on Shein on the 09 September 2023, i paid tax on the 12 September 2023, my order arrived in South Africa on the 14 September 2023, however I have not yet receive my order!

I been calling Buffalo Logistics and on line of over 50min and still not get help. When I track my order last update was done on the 16 September 2023.

My Tracking number: BUFZA***YQ Cell number : ***