Order not delivered

I placed an order with Shein and initially selected the wrong delivery address. I updated the address in the Shein app accordingly. On Monday, 23rd June 2025, Buffalo contacted me to confirm they were delivering my order. I informed them that I no longer reside at the original address and that I had already updated the address in the app. They requested the new address, which I provided, and assured me that my order would be delivered by today, Friday, 27th June 2025, at the latest.

However, when I called Buffalo today to check on the status of my order, I was informed that my order is still with the courier, the address change was not processed, and they could not confirm the delivery. This is very disappointing, especially since they had confirmed everything on the 23rd. The service from Buffalo has been poor, and I am quite frustrated as I urgently need my order by today as they promised me.