Order delivered and still waiting

I am extremely disappointed with the service I am currently receiving. According to Shein’s delivery confirmation, my parcel was delivered on 05 November, yet I have not received it.

Since the 5th, I have been contacting the Buffalo call centre repeatedly and was promised that my order would be delivered on the 6th or 7th. However, when I called again this morning, I was informed that the parcel was supposed to be delivered last Friday, but the driver changed.

I requested to speak to a Supervisor, and the consultant (Nhlamulo) placed me on hold and never returned to the call. This level of service is unacceptable and confirms the negative reviews I have seen on social media about Buffalo’s service.

Please investigate this matter urgently and confirm when I will receive my parcel.