Order delay

I have ordered from shein on 20september,they sent a message that I should pay tax and i paid tax on the 25 September then they called and told me that my parcel is detained in customs and I must provide a proof of my order and proof of payment together with id and i did exactly that now ive been waiting for my order,im not getting any response and no update regarding my order from the 29th of September My tracking number is BUFZA6SJ19629VNYQ