Olwethu Dungelo

I have been waiting for 2 parcel from shein and Buffalo have been sending me emails to update my address apparently they are unable to locate my address and it's a company address Global even when I update they keep rejecting and no one is saying what's wrong with my address I tried to get hold of them by calling the number doesn't go through, email no response, whatsapp it takes me back to the website and live chat no answer they just send I link for tracking I mean I know where my parcel is I just want someone to communicate with not a robot to explain these delays it's been 3 weeks now waiting for my orders.