Not a reliable delivery company with No customer support

I completely agree with all the negative comments on this site regarding Buffalo Ex. No actual humans to speak to. When you do get through to them they only tell you the parcel has been sent out for delivery. Apparently it has been failed to deliver at my address since the 24th December but I received no email or SMS or WhatsApp confirmation that it was on its way. I have tried the Bot online and the WhatsApp chat which is "not alive" as one of the previous commentors stated. I am concerned that this is a spam or hack so I have not clicked on any of their links. I've manually typed in their tracking codes. Would not recommend this company at all.