Noone is taking responsibility , they have the money and parcel

If there was a zero rating, i would give you . parcel with Skynet but it shows they have cancelled the collection. I have spoken to different people and still no-one ever gets back to me. skynet gave a reference number 387224. No-one is assisting. am I getting this refund on not. Your skynet has the parcel and I have on numerous occasions gave you the drive who took the parcel. again, her name is Lynette. I JUST WANT MY MONEY BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!