Nonsense service from *********** Buffalo Logistics

I'm having a terrible experience with Buffalo International Logistics, I ordered a parcel from Temu a month ago, the parcel arrived however it was defective. I logged a return query with Temu which was accepted. I was advised that Buffalo would send a driver to collect the package of which did not happen. I called in a week later and was told that there was a huge influx and a shortage of drivers, however a driver will be assigned. 2 weeks later there's still no phone call whatsoever, so I call Buffalo again and speak to John who says the last update on my tracking number was on 02 July (3 weeks ago). So only now will my query be escalated. Temu is now threatening to close off my "return query" as they have not received feedback regarding the return package. This is a huge inconvenience from this logistics company, Temu & Shein need to revise their relationship with this company as a whole lot of people are complaining about Buffalo's incompetence.