No updated tracking information after customs

At this point they do not even deserve the 1 star review. I place my order on the 11 of march and paid my customs same day last week Friday so that I can get my order in a timely manner but ever since then my tracking has been stuck on waybill imported and their customer service number has apparently been changed and does not go through of which that is definitely poor service. This company has been going viral on socials for poor customer service but I ordered because I really needed the things I ordered as soon as possible but unfortunately there has been no communication whatsoever from their side for 2 days which is definitely crazy given the fact that i have paid over R500s in customs which I feel was unduly overpriced. I do not recommend them to any one! So traumatizing and disappointing, they should be cancelled and I want be order by end of week!!!!