No sms sent to pay customs

I got a message from Shein saying I need to pay for customs on 15/05/2021. Buffalo Logistics hasn’t sent me the sms that enables me to pay till today 18/05/2021. I can’t pay without that link.

I’ve tried to email them, I’ve sent out 3 WhatsApp messages and I’ve called 7 times. No response on all platforms. I am so disappointed in this company and I have contacted Shein to see if they can rectify this issue.

There’s no service at Buffalo Logistics, there aren’t any contact people to contact if there’s a problem. The company doesn’t even respond to queries posted here.

I implore you to send all your enquiries to shein, I hope with time, they can reevaluate their partnership with Buffalo Logistics because things can’t continue this way.