MS
Marianne S
1 reviews | Active since May 2012
03 Jun 2024, 18:20
No Refund for Double payment - Temu Import tax, No response to emails
I by mistake made a payment for import tax twice for a Temu package for the amount of R760.99. I have contacted the customer service department telephonically and they sent me a refund application form by sms which I had to send back to *** with my bank statement as proof. They rep**** once by email on 4 April saying "Once the refund has been processed the money should reflect in your account within 7-14 Business days once all the correct documents have been submitted and approved. Further correspondence will be sent to you via email." I have since sent numerous emails with no reply. The double payments were made on 1 April 2024.
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Replies (3)
Buffalo Couriers's replyOfficial
04 Jun 2024, 09:16Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
Buffalo Couriers's reply04 Jun 2024, 09:16
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. We have asked an agent to contact you. BIL
MS
Marianne S's updateReviewer Update
07 Jun 2024, 11:20An automated response is obviously not going to solve the problem. When will an agent contact me? The customer service phone number just keeps ringing. Your delivery service is great, but your customer service seem non existing.
MS
Marianne S's update07 Jun 2024, 11:20
Reviewer Update
An automated response is obviously not going to solve the problem. When will an agent contact me? The customer service phone number just keeps ringing. Your delivery service is great, but your customer service seem non existing.
MS
Marianne S's updateReviewer Update
08 Dec 2024, 14:49It is now 8 December 2024 and I still have not received the refund for the duplicate import duty tax payment of R760.99 that went through on 1 April 2024. I have sent numerous emails including the form that needs to be filled in as well as my bank statement showing the double payment. They are just ignoring the emails
MS
Marianne S's update08 Dec 2024, 14:49
Reviewer Update
It is now 8 December 2024 and I still have not received the refund for the duplicate import duty tax payment of R760.99 that went through on 1 April 2024. I have sent numerous emails including the form that needs to be filled in as well as my bank statement showing the double payment. They are just ignoring the emails