No Delivery/Unprofessional Services

What a unprofessional company order from Shein got an sms that my parcel will be delivered in 48hrs just to call the call centre and parcel was send to back warehouse "client refuse to sign" how upsurb?? how can you order something and refuse to sign for your won parcel. I called the call centre twice and was told it will be delivered in 24hrs and still nothing. I emailed the support email - no response. Messaged the whatsapp no - no response. What kind of business is this??? You better call me asap with feedback on my parcel (Tracking BUFZA***YQ)