no delivery no feedback from Buffalo shipping

I have used Temu in the past and my shipping was very prompt. I ordered two orders within a hour of each other and one shipment was delivered and the other was not delivered. When I checked the tracking number it said. Reason:Client requires reschedule

2024-04-13 08:06(GMT+2) Saturday Returned to BUFFALO warehouse[CPTDC]

2024-04-11 11:23(GMT+2) Thursday Return! reason:Client requires reschedule.

No one has contacted me. I did make the delivery address my business address. I reported the complaint on their web portal. and I got this answer.

"Your query was received regarding An agent will be in contact with you within 24-hours with feedback"

this has not happened.

you cannot contact them directly you have to use their website. I noticed a chat facility on the website, When I tried it, there was no personal attention only a bot with stock answers. when I put in my tracking number the bot said.

"The order has arrived at CPT-DC and will be dispatched soon. However, it has been detected that the order status has not been updated for an extended period. We have notified the relevant person in charge to address this issue as soon as possible. Please be patient. For convenient parcel tracking please click this link: https://www.buffaloex.co.za/track.html."

this puts me back to square one. I am now hesitant to order again from Temu because of a lack of service and customer feedback from their shipping agent Buffalo International.