No delivery

I really think this is a fly by night company received a sms to sy my parcel wil bedeviled at about 11.30 the driver foons he is lost i explain how to get to me he is about 2 km from me fone dies i foon him back now he is totally at the ander side as what i explain i send a pin location to him still now delivery i fone him about 25 times no answer he i fone the office o my you don't even get someone to answer dat fone . I sent 3 whatupp to the whatupp help line it is 2.30 now and still now answer or delivery