No collection of my goods - been waiting for two months.

I logged a return with Shein in October, and Buffolo International Logistics was meant to collect it within approximately 7 days. Two weeks went by and I contacted the call center and spoke to an agent who said the collection had been cancelled. I explained that I had not cancelled it and was still waiting for collection. The agent said that they would investigate and get back to me. I heard nothing.

I called again a couple of weeks later, and was told the same thing - the order was cancelled, and someone would investigate and get back to me. No further communication was received.

I have now called the center four times and been told by Simphiwe and by Nozipho that one of the managers - Alex or Christina will call me back within the day - and yet I continue to hear nothing.

I checked in with Shein and they now say that it has been too long and my order cannot be returned.

I am still waiting for Buffolo to contact me to explain why this collection was cancelled and to make some arrangement for Shein to return the goods.