No care at all

I am so disappointed with Buffalo and it is the 1st time, I am experiencing such Hi there I have logged a return with you on the 25th of September and till today it has not been collected.

I have called numerous times regarding this Issue and all the feedback im getting id the address is ammended and I will receive an sms when they come to collect. I have spoken to an agent yesterday who advised that She will escalate the matter to her Team leader and I mudt call back after 9:30 am as her team leader will be starting at 9:30.

Today I called in again and got the same agent by the name of chelsea and when I told her im waiting for feedback, she attached me, shouted, spoke over me and now and then she will go mute on me. I asked to speak to her manager and said managers cannot be disturbed while innthe meeting.

I am really frustrated with having to deal with this, dissapointed at most. I have never had to deal with such before. I even place another order which was delivered while waiting for collection.

How fair is this? I pay for the calls. The callare charging me.

Can I get my order collected. I need to get back my money.