NEGATIVE 100 STARS, THIS IS HORRIBLE SERVICE

Like seriously Buffalo? So now you guys have escalated to allocating our packages to incorrect drivers, then requesting us to collect our orders at 5pm at a random mall on a random Sunday? and when we refused to collect a parcel we paid you guys to have delivered to us, ya'll return the package at the your Jhb warehouse and make it our problem that an order that was supposed to arrive at our destination on the 21st of June has somehow been "wrongly allocated" and you'll let us know when it gets "dispatched again", Not to mention you tell us this after we lodged a complaint with you guys, like why are y'all playing around with our property mara ye?. Then your customer service center doesn't answer calls too, Like euuuwww nah man this is frustrating. I mean do you guys believe your own tripe, because personally I cant fathom, such incompetence really? The lack of wanting to do better is beyond shocking, and genuinely I worry about the state of your business in the upcoming years because of your failure to provide a service we paid u guys for. Ay Buffalo, Shein must rethink their choices with yall, coz really we might as well collect these parcels at the airport ourselves.