Most Useless Company I have ever dealt with.

Most Useless Company I have dealt with in my life. This is the most useless company I have ever dealt with. If you can avoid in any way to deal with the please do so.

I ordered items from Temu who uses Buffalo Logistics as their preferred partner. They had my phone number wrong on their system, I assume due to wrong user input. The last digit of the phone number was a 9 instead of a 6.

I guess to chinese people a 9 and a 6 looks the same! Now let me just tel you. To fix a simple thing like your phone number is not as easy as one would imagine, especially if you cant contact the company in any way.

They have 3 options of contacting them....

1. WhatsApp 2. Email 3. A 010 phone number. 4. Website live chat.

Now my struggle to contact them is ongoing for 2 weeks to no avail. Their whatsapp gives you 4 options:

Please reply with the number to choose: 1. Query Parcel Tracking 2. Customs Vat & Duty 3. Parcel Refund Rules 4. Frequently Asked Questions

And if you try all the options and finally get an option to speak to a human, this is what you get:

"Thank you so much for choosing Buffalo. Please wait patiently, our live agent will help you solve your problem later. If the waiting time is longer, you can email us at ***********."

That is where your journey ends with the whatsapp option. No one ever responds on whatsapp. Great service they offer!

Their email option does not work. You get a response that the emailyou sent failed. This is the error.

Your message did not reach some or all of the intended recipients.

Subject: Parcel BUFZA**********YQ Sent: 2024/03/23 13:55

The following recipient(s) cannot be reached:

'***********.' on 2024/03/23 13:55 Server error: '501 <***********.>: domain missing or malformed'

So their email account is also a dead end.

Lets get to online chat. Online chat like whatsapp is with a bot with limited options. There is however an option to speak to a live agent. This is the message you get when you choose the live agent option:

"Thank you so much for choosing Buffalo. Please wait patiently, our live agent will help you solve your problem later. If the waiting time is longer, you can email us at ***********. Human operator"

And after hours of staring at the screen you realise there is no live agent attending either. So you give up.

The last option is the 010 number which takes you to a automated switchboard. Once you select the option to speak to a consultant, their is an recorded message playing over and over telling you that you must use the whatsapp channel to contact them. After about 30 minutes the call ends automatically.

So guys, there is no way to contact this company! No matter what you do. Dont do business with a company that cant be contacted. Its a train wreck about to happen.

Fortunately, (or should i say unfortunately) I had a contact number of a real person at Buffalo because they wanted to order a spitbraai from me for a year end function.

Now this lady claim to be a manager at Buffalo Logistics and she was going to solve all my problems and fix my number on the system and promise me that on Monday my things will be delivered.

Monday morning I contacted her to confirm the number is changed and that they will deliver my package. She was quite offended and rude because she did tell me she would change the number and my package would be delivered on monday.

Well guess what? Monday I got this message from Temu again! "Return! reason:TEL incorrect 25 March 2024, 12:50"

When I contacted her again and said that this is exactly why I followed up if my number were changed, she told me she cannot deal with this and will block my number.

Well Guys and Gals this is the company Buffalo Logistics. Be warned! They are beyond useless! And yes, I still dont have my package!