MM
Marietjie M

1 reviews | Active since Aug 2024

10 Oct 2024, 15:42

Most couriers give you 2hrs window or at least morning or afternoon. People work and so not sit at home for 48 hrs waiting in my case frid,sat,sun,Mon and you expect me to just be there when you just arrive at any time over 4 days. You not serious. Pre

So first would not recommend them for any delivery. 0 customer service. They send you a message your order is out for delivery in 48 hrs then within 30min of message they deliver. Like they literally send it on the way to you then expect you to be at home. More suspicious they phone you but does not ring asif they phone and put down before it can ring but will show on their log. So I got message 7.18 about 48hrs delivery 8.01 unknown number phones and 8.02 and 8.03 with no ringing and at a time when I am home. Then is marked as incorrect address. When querying with Kholisa at buffalo she basically said you did not answer your phone so we don't know when we will deliver maybe tomorrow maybe Monday and this was marked as urgent. I told her I need an indication so I can make sure someone was home. She basically said know one can tell you if you expecting a delivery you must make sure someone is there. So I must wait frid,sat,sun,Mon not move incase they come. Really. Then continue to tell me to get off line she has other calls and nothing they can do and no one can give you info. Asking to speak to supervisor or manager at 14.35 she told me they going home in 15 min and they can't transfer calls. Offered to collect since it was urgent and can't do that either. Pathetic service wish international companies won't use them would not recommend them for even local services really really bad.

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Replies (1)
Buffalo Couriers
Buffalo Couriers's reply19 Feb 2025, 16:09
Official
Good day,

We sincerely apologize for any inconvenience caused. According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?

Regards,