More twang less listening

I can't believe you guys are still in business with Fastway because there is more complaints with them. They have been escalating a parcel that was meant to be delivered on the 9th. Their consultants escalate everytime you call. When I call your call centre you consultant are very cold,well I get that it is not their parcels and they do not even take time to understand and listen . They also have been escalating since the 9th of May. I just spoke to Precious Maseko with a twang but doesn't understand simple English. I am still waiting since you trest us like dogs and not customers