MC
Michaela C

1 reviews | Active since Feb 2025

11 Feb 2025, 20:36

****MING DELIVERY MEN

I had a delivery scheduled today 11/02/2025 and the driver Alfred Mhlaba refused to drop my parcel off at my house insisting I meet him elsewhere. I told him I was at work, he then continued to tell me I need to make arrangements for someone to meet him to get my parcel. I then called him and he said it's Buffalo's new rules and regulations, I then told him I paid for delivery which means a parcel is to be delivered why do I need to go and meet him to pick it up. He then proceeded to sa I must meet him on Saturday?? Not even within working hours. I told him I cannot as I'm unavailable and how else must I get my parcel. He then said there's no other way. Later the evening I got an email saying my delivery failed due to ADDRESS NOT SUFFICIENT (after getting deliveries from Buffalo countless times) PHONE NUMBER INSUFFICIENT (after SPEAKING TO HIM ON THE PHONE) NO ONE HOME TO TAKE THE PARCEL (after I TOLD him over the phone there IS 3 people at home to take the delivery!) called the Buffalo help line and they confirmed he **** to me about everything he said and he was meant to deliver my parcel

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Replies (4)
Buffalo Couriers
Buffalo Couriers's reply12 Feb 2025, 11:36
Official
Good day,
 
We sincerely apologize for any frustration caused. Please rest assured that we have escalated your concern to our team for immediate investigation. Kindly allow us some time to gather the necessary proof and provide you with a resolution.

Regards

MC
Michaela C's update14 Feb 2025, 07:19
Reviewer Update
Issue not resolved. The SAME driver called me AGAIN today (14/02) to say he's I must meet him elsewhere and that I'm not going to get my parcel unless that's done. Didn't return my parcel to the warehouse as when I called they said he logged the delivery as unfinished so he's been sitting with my parcel since Tuesday and there's nothing I can do according to the agent I spoke to.
MC
Michaela C's update15 Feb 2025, 14:02
Reviewer Update
Please advise?? Still haven't got my parcel since Tuesday. It is Saturday now.
MC
Michaela C's update15 Feb 2025, 14:03
Reviewer Update
By the way your driver called me yesterday to ask me if he can give the parcel to his friend to drop at my workplace