GE
Gela E
1 reviews | Active since Apr 2012
29 Aug 2024, 12:17
Made me pay for the wrong account
On 13 August I received a phone call and SMS to pay import taxes, which I did. After that, I downloaded the invoice for another person's parcel. I have called and emailed every day since. Today I was informed that they are not even sure if they do refunds for things like this and they are not sure how the mistake happened. The scary part, I can download the invoice with the personal details of the lady whose parcel it was, as well as view the entire contents of her order. This is clearly a POPI violation as well as I have all this information about her.
Helpful (0)
Replies (3)0
Replies (3)
Buffalo Couriers's replyOfficial
24 Feb 2025, 14:40Good day,
We sincerely apologize for any inconvenience caused. According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
We sincerely apologize for any inconvenience caused. According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
Buffalo Couriers's reply24 Feb 2025, 14:40
Official
Good day,
We sincerely apologize for any inconvenience caused. According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
We sincerely apologize for any inconvenience caused. According to our system, your parcel has been successfully delivered. Could you kindly confirm receipt?
Regards,
GE
Gela E's updateReviewer Update
25 Feb 2025, 09:10Good Day, this once again shows that you do not read or care about your clients.
I was made to pay for a package that was not mine. I received SMS and phone call to pay, and once I paid and downloaded the invoice it was for a parcel for someone else. So no, I did not receive delivery on this package, and I paid the customs on it.
Regards
I was made to pay for a package that was not mine. I received SMS and phone call to pay, and once I paid and downloaded the invoice it was for a parcel for someone else. So no, I did not receive delivery on this package, and I paid the customs on it.
Regards
GE
Gela E's update25 Feb 2025, 09:10
Reviewer Update
Good Day, this once again shows that you do not read or care about your clients.
I was made to pay for a package that was not mine. I received SMS and phone call to pay, and once I paid and downloaded the invoice it was for a parcel for someone else. So no, I did not receive delivery on this package, and I paid the customs on it.
Regards
I was made to pay for a package that was not mine. I received SMS and phone call to pay, and once I paid and downloaded the invoice it was for a parcel for someone else. So no, I did not receive delivery on this package, and I paid the customs on it.
Regards
Buffalo Couriers's replyOfficial
25 Feb 2025, 12:40Good day,
We sincerely apologize for any inconvenience caused. Kindly provide us with your details so we can assist you further.
Regards,
We sincerely apologize for any inconvenience caused. Kindly provide us with your details so we can assist you further.
Regards,
Buffalo Couriers's reply25 Feb 2025, 12:40
Official
Good day,
We sincerely apologize for any inconvenience caused. Kindly provide us with your details so we can assist you further.
Regards,
We sincerely apologize for any inconvenience caused. Kindly provide us with your details so we can assist you further.
Regards,