NK
Nosiphiwo K
1 reviews | Active since Jan 2024
31 Jan 2024, 09:27
LOST PARCEL/BAD CUSTOMER SERVICE
I was expecting a parcel last week and on the 24th it was returned to the depot with no communication to me at all. On the 29th Parcel was dispatch and signed for by who? I have no idea. I have been calling the customer service with no help what so ever. No one cares all they tell you is we will escalate. Called the following day again and I was told the previous agent didn't escalate. Spoke to Precious the manager and she didn't have any solution either as well as the agents I spoke to, Tebogo and Kabelo. No joy whatsoever. I am so disappointed with this bad service and more to the point I want my parcel.
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Replies (1)NK
Nosiphiwo K's updateReviewer Update
31 Jan 2024, 13:24Oh and now BUFFALO LOGISTICS is telling me I am liable for a second delivery. Even though no one called me, no text informing me of delivery on the day( I am used to being notified) BUFFALO LOGISTICS why don't you charge the person that put "DELIVERED" on the system and how can the "delivery details captured" if you cannot get hold of me???
NK
Nosiphiwo K's update31 Jan 2024, 13:24
Reviewer Update
Oh and now BUFFALO LOGISTICS is telling me I am liable for a second delivery. Even though no one called me, no text informing me of delivery on the day( I am used to being notified) BUFFALO LOGISTICS why don't you charge the person that put "DELIVERED" on the system and how can the "delivery details captured" if you cannot get hold of me???