Lost Orders

I ordered on SHEIN on 31/10/22 and Buffalo Logistics lost my 2 of my parcels. SHEIN then reprocessed my orders but buffalo has been failing to transfer the old customs I paid to the New orders! It’s been 2 months now and I still haven’t received my orders! They don’t even reply to emails when you contact them! Honestly they are the Pits!!!! 😡😡😡😡