Lost order

My order was lost, buffalo logistics didn't bother to inform me.Now did reship my order and they want me to pay for the same order that they lost.I called 3 times already and they took plus 20 minutes to answer their calls. I get a new consultant who tells me the same thing that other consultants told but i don't get any communication from Buffalo even after loosing my order.Bufalo service is very bad. No customer care at all.